As an extension of our Managed IT Service provision, PTI can offer a web and mobile application which enables venue owners to manage their IT estate more easily.
Our easy-to-use tool provides a ‘single pane of glass’ view over the performance of your technology estate. This tool breaks down the dependency chain of your core services to enable visibility as to where a problem exists. Rather than check five items, go straight to the one you know to be in error state to save time and reduce resolution times.
For example, looking at a cloud accreditation access control system you may have a dependency chain of:
Access control software
>
Internet provision
>
Core network
>
Edge network
>
Access control reader
If a scan at the reader fails, it could be any of these five areas that is at fault; indeed, it could be more than one. Through monitoring data, be that as simple as “up” or “down” all the way through to detailed diagnostics, our software enables you to quickly visualise where in the chain the error is occurring and cut straight to resolving it.
The tool provides different internal users with a different view: with IT and Ops staff having access to much more detail and senior management who have less technical expertise being made aware of any critical problems and the fact that their colleagues are aware and remedying it. The tool means that should an issue occur, the first port of call for all staff should be the tool rather than all ringing the IT department and delaying them from fixing the problem.
