As an extension of our Managed IT Service provision, PTI can offer a web and mobile application which enables venue owners to manage their IT estate more easily.
Our easy-to-use tool provides a ‘single pane of glass’ view over the performance of your technology estate. This tool breaks down the dependency chain of your core services to enable visibility as to where a problem exists. Rather than check five items, go straight to the one you know to be in error state to save time and reduce resolution times.
For example, looking at a cloud accreditation access control system you may have a dependency chain of:
Access control software
Access control reader
If a scan at the reader fails, it could be any of these five areas that is at fault; indeed, it could be more than one. Through monitoring data, be that as simple as “up” or “down” all the way through to detailed diagnostics, our software enables you to quickly visualise where in the chain the error is occurring and cut straight to resolving it.
The tool provides different internal users with a different view: with IT and Ops staff having access to much more detail and senior management who have less technical expertise being made aware of any critical problems and the fact that their colleagues are aware and remedying it. The tool means that should an issue occur, the first port of call for all staff should be the tool rather than all ringing the IT department and delaying them from fixing the problem.
As we look to the future, we must invest in the technology and digital platforms that will support us on this journey to ensure that our fans, and visiting fans, have the very best matchday experience possible. PTI know this area inside out and give me confidence that we’ll be ahead of the pack.Ben Kensell - Former Chief Operating OfficerNorwich City FC
PTI’s flexibility across both advisory and Venue Tech offerings has seen them become a strong partner through the challenges of 2020, whilst preparing us well for the brighter future ahead.Craig Flindall - Chief Operating OfficerEdgbaston Stadium
OVG is committed to delivering a world-class experience in all our venues, ensuring they are built for the times we live in but also with an eye to the future. PTI have a unique proposition in covering commercial, data & digital and technology expertise in a single place and the team are supporting us to articulate a vision of that digital future, making sure the backbone infrastructure is in place to connect that for us.Mark Donnelly - COOOVG International
PTI Digital will bring vital clarity around Venue Tech requirements for the DEC. We will benefit from their global expertise and ensure we are ready to go for the JackJumpers’ first NBL season as well as having a world class stadium for other major events.Brad Joyner - CCONational Basketball League
HRI is determined to grow the profile of and attendances at Irish racing. We believe that investing in enhancing the customer experience is a key part of that strategy, particularly the digital customer experience, on the racecourse or indeed away from the racecourse. PTI have brought an impressive level of expertise across a wide range of areas that have seen us expand our thinking, ambitions and confidence in the digital space.Paul Dermody - CEO and Director of Commercial and MarketingHRI Racecourses
We have invested a considerable amount into developing our core connectivity foundations but it was critical to us that we then defined a strategy for capitalizing on that investment to create the ideal customer experience. Connecting everything together to create a single customer view that enables a high level of personalization is our end goal and PTI’s holistic end-to-end approach is absolutely critical in achieving that.Gary Bell - Head of CommercialLondon Stadium
As an industry, we have had to be resilient in the face of the challenges of the past 18-months. However, the pandemic has also given us time to reflect on the likely needs and aspirations of our customers and in wanting to get ahead of the curve it made perfect sense to bring PTI – given their wealth of experience – into the fold to help us navigate the more fluid challenges in the short term before developing a longer-term strategic approach centred around a world class customer experience.Andy Price - Commercial Director of Arenas & TicketingNEC Group
We recognize that our technology estate needs to evolve to meet the demands of the post-COVID age. It is imperative we are able to deliver a world class digital-first experience. Creating a technology infrastructure that can enable that is a critical first step. For us, being able to mobilise quickly is vital and the agility PTI have already demonstrated in resolving critical issues we were experiencing with our hotel WiFi platform embodied exactly what we needed.Stephen Vaughan - Chief ExecutiveWasps
PTI Digital have advanced our data & digital capabilities and provided a strategy to work towards as the UK Pro League grows over the coming years. We were able to do this with them on a risk/reward model that means we have a mutual interest in the success of the tournament.Dominic Hayes - Managing DirectorPro League Tennis