IT Manager – Wasps Rugby / CBS Arena

  • Job Type: Full-time
  • Location: Coventry Building Society Arena, Elite Performance and Innovation Centre Henley-in-Arden or other sites as required by the client or PTI
  • Reporting into: PTI Chief Technology Officer
  • Salary: £35,000 – £37,500 FTE

PTI are looking for an ambitious IT Manager to work as part of our delivery team at Wasps Rugby at the Coventry Building Society Arena. If you love sport and love owning the technology performance that can drive business success, we want you on our team!

PTI is a digital transformation consultancy which specialises in driving smart, scalable and sustainable revenues for the Sports and Entertainment industries through a holistic digital-led commercial vision.

The PTI Digital Transformation “Pyramid”Our approach combines the revolutionary vision of our Digital Transformation Pyramid with an evolutionary approach. Many of us have worked client-side and understand the realities of the day-to-day pressures so we recognise that whilst the endgame is genuinely transformational, we need to move at their pace.

Our clients have all started their journey with us on different parts of the pyramid but placing short term needs into the context of a broader long-term roadmap enables discussions about “cost” to become discussions about “investment”. Whereas many rush into the “what?” PTI always start with “Why?”

Current PTI Clients include: OakView Group, London Stadium, NEC Group, Edgbaston Stadium, Bristol Sport & Ashton Gate Stadium, Norwich City FC, Wasps & CBS Arena, Bath Rugby, UK Pro League Tennis, Lancashire Cricket and Surrey CCC with many more in the pipeline.

We have an agile, fast growing digital-age business, with an ever-expanding client base. Our client work fits the same bill: we are building digital-first 365/24 commercial models built on wide-reaching engagement strategies, a smart digital and data ecosystem and a creative approach to commercialising their audiences all year-round.

The Candidate

  • A native technology mindset with the ability to work across multiple technology stacks to support their needs
  • Strategic mindset
  • Proactive planner, prepared to take responsibility, confident in managing upwards and providing outstanding customer service
  • Passionate about the role that technology transformation can play in the sports and entertainment world
  • Interested in the sports business industry, able to understand the context of the world in which PTI operates
  • Excited by the size of the opportunity to grow internally and embrace the fail fast, learn fast innovation culture of the business
  • Ability to work individually where required with excellent communication skills to collaborate with the team via remote working
  • Ability to build relationships internally and with external stakeholders
  • Experience managing a small team including leading projects and ad-hoc working groups
  • Strong communication skills including written and verbal
  • Demonstrable ability to write high value documents with minimal supervision
  • High attention to detail and capacity to give and receive constructive feedback

Objectives of the Role

  • Contribute to the management of the IT engineering estate for your assigned client(s) including 1st, 2nd and 3rd line delivery as required
  • Ensuring the organisations security and data protection requirements are adhered to and applied to the infrastructure. Includes implementing and maintaining IT security policies and procedures
  • Manage your assigned client’s communication in respect of company performance against SLAs, project delivery in a structured and formal fashion
  • Manage and maintain the companies’ knowledge base article system relating to the client, ensuring documentation for the site is always accurate and up to date
  • Manage 3rd party suppliers required for the clients’ IT and communication systems and applications
  • Take ownership of problems – end to end accountability for end client satisfaction, regardless of the 3rd parties involved. PTI own the challenge, you will need to also
  • Assist with managing client specific projects
  • Provide high level technical support to the IT engineering staff
  • Provide technical expertise in design, development and support
  • Operationally implement the clients’ approved IT strategy, as developed by their retained PTI CTO / Lead Technology Consultant
  • Provide excellent and effective internal and external customer service at all times
  • Ensure all paper work relating to finished work is accurately completed and submitted in a timely manner
  • Auditing internal and end client systems and procedures
  • Any other duties specified by your line manager

Future of the Role

The role has significant growth potential, domestically and internationally, supporting the growth of the company.

Skills, Qualifications and Experience

  • 5+ years’ experience in the Sports and Entertainment verticals, or a related field, is a pre-requisite
  • Proven analytical and strategic, problem solving and critical thinking skills, able to work in a fast-paced environment
  • Ability to demonstrate proven results in driving technological advancement through strategy implementation
  • The ability to analyse technology performance trends and patterns to keep driving clients towards their success targets / KPIs
  • The ability to produce clear graphical representations and data visualisations to report against such KPIs for technology
  • Ability to translate business requirements into non-technical, layman’s terms
  • Ability to quickly adapt to and learn new concepts and systems
  • Innovative and creative thinker able to approach complicated situations in a simple manner
  • Confident communication and presentation skills when speaking with all levels
  • Excellent communication skills both written and verbal
  • Ability to build and maintain productive working relationships internally and externally
  • Full clean driving licence

Benefits

  • 20 days holiday
  • 3% Employer Pension Contribution
  • Laptop
  • Opportunities to attend match days
  • Professional Body of Sports Leadership membership (PBSL)
Apply today